Return and exchange
Sometimes you may want to return an order. You can return items up to 14 days after receipt without giving a reason. The costs for returning items from your home to the web store are for your own account. These costs are approximately €10.00 per package in NL and approximately €12.50 per package in BE, please consult the website of the carrier for the exact rates.
The product must be returned to us with all delivered accessories and – if reasonably possible – in its original packaging. Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass this reduced value of the product on to you. So please treat the product with care and make sure it is properly packaged when returning.
When returning the product, please contact us at info@opulatents.com. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.
IMPORTANT: Items received after a return period of 14 days, we can not process!
Please clearly state the order number with your return package.
Return address: Kijftenbeltlaan 13, 3871 BB Hoevelaken, Gelderland, The Netherlands
Store
Orders for our fantastic inflatable glamping tents can easily be placed through our webshop, where you’ll find a selection of premium products that elevate your outdoor experience.
When can you return a product?
We like to make sure your return is handled quickly. Therefore we ask you to handle the products with care. Of course you may inspect our products as you would in a store. Using the product is not allowed.
When you receive the product carefully cut the tape of the package. Unpack your ordered product, take it out of the package and look at the product. Such as:
- Taking a chair out of its packaging and feeling how it sits.
- Unpacking the tarp, holding it in the air in front to check if it’s the right size.
- Taking a tent out of the box and setting it up on a clean surface.
When should you not return a product?
You may not put the product to use. Such as:
- Taking a chair with you on vacation.
- Setting up a tarp and using it to check if it is the right size.
- Setting up a tent on wet grass and walking in it with shoes.
Decrease in value
If you do take the product into use, we have the right to deduct charges. If there are obvious signs of use on the product, we can no longer sell the product as new. We will then retain part of the new price. The rest of the purchase price will be refunded to you.
